Returns and Refunds Policy
Effective Date: 20.12.24
At Grip & Trim, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our returns and refund policy carefully to understand your rights and obligations.
30-Day Money-Back Guarantee
We stand by the quality of our products and offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a return or refund within 30 days from the date of delivery.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
The item must be unused, in its original condition, and in its original packaging.
Proof of purchase, such as an order confirmation email or receipt, must be provided.
The return request must be made within 30 days of receiving your order.
Non-Returnable Items
Certain items may not be eligible for return, including:
• Products damaged due to misuse, improper handling, or unauthorized modifications.
• Gift cards.
How to Initiate a Return
• Contact Us: Email our customer support team at support@gripandtrim.com with your order number, reason for return, and any supporting images if the product is defective or damaged.
• Return Authorization: Once approved, we will provide you with a return authorization and the return address.
• Ship the Item: Pack the item securely and ship it back to the address provided. Customers are responsible for return shipping costs unless the product was defective or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, the refund will be processed as follows:
Refunds will be issued to the original payment method within 5-7 business days.
For defective or damaged items, we will cover the return shipping costs and provide a full refund, including the original shipping fee (if applicable).
Exchanges
If you received a defective or incorrect item, please contact us at support@gripandtrim.com. We will arrange for a replacement or issue a full refund.
Late or Missing Refunds
If you haven’t received a refund after 7 business days:
Check with your bank or credit card provider, as processing times may vary.
If you’ve completed the above steps and still have not received your refund, please contact us at support@gripandtrim.com.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact our customer service team:
Email: support@gripandtrim.com
Form: www.gripandtrim.com/contact
We’re committed to ensuring your experience with Grip & Trim is seamless and satisfactory. Thank you for choosing us!